Support Center
Get help with DocAssure. Find answers in our documentation or contact our support team.
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Email Support
Send us an email and we'll respond within one working day
support@doc-assure.app
Phone Support
Available Monday to Friday, 9am to 5pm SAST
+27 (0) 10 900 4567
Business Hours
Our support team is available during these hours
Monday - Friday: 9:00 AM - 5:00 PM SAST
Frequently Asked Questions
How do I upload documents?
Upload through the Documents page, drop files into My Drive, or POST them to the Import Agent endpoint. Automated watch-folder processing is enabled per deployment.
How do I manage user permissions?
Use the Permissions page to create roles and assign specific permissions to users and groups.
What are watch folders?
A watch folder lets the Import Agent collect files from a directory or a scanner and push them into Doc-Assure with classification and an audit entry. See Integrations → Import Agent.
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Contacting the platform.